
If you're off campus and having trouble (e.g., if the bar at the top of the page doesn't display correctly), it's worth trying the VPN to see if that resolves your issue.ĭo you use an account in another Microsoft 365 tenant, e.g., at another school or workplace? However, we have seen a few cases where a individual's router firmware was not up to date and connecting through the VPN resolved the issue. You should not need to use Boston University's Virtual Private Network (VPN) in conjunction with Microsoft 365 when connecting from outside the campus network.If you are a SharePoint site administrator, you may also find that IE works best on some administrative menus. As a general rule, it's always a good idea to try a different browser and even a different computer if you're having trouble. If this is your first time logging in to Microsoft 365, you may want to use Internet Explorer (IE), Firefox, or Safari rather than Chrome or Edge, as occasionally we have seen problems with account initialization when using Chrome or Edge for the very first login. While you should be able to use any browser for most common functions in Microsoft 365, there are some exceptions.
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For your first login, use a regular computer for your first login rather than a portable device or phone (e.g., don't use an iOS device for your first login).In subsequent logins, you can use any browser and start just by entering that URL you will be prompted to authenticate as above, then taken directly to the site you specified. If you were given a URL for a specific SharePoint site, you can now enter that to go directly to that site.If you don't see the OneDrive tile, click on All Apps. Click on the App Launcher - the square formed by nine dots to look like a waffle, in the upper left corner, just to the left of the words "Boston University" - and, from the dropdown menu that appears, click on the OneDrive tile.To ensure that your account profile and BU OneDrive are successfully initialized, either:
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